Application Support Analyst - eCommerce / online

Application Support Analyst - eCommerce / online

  • Location

    Harrogate, North Yorkshire

  • Sector:


  • Job type:


  • Salary:

    Attractive, plus bonus and benefits

  • Contact:

    Harriet Webster

  • Contact email:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Consultant:


Application Support Analyst - 3rd Line - eCommerce / online


  • To provide efficient and effective 3rd line application support
  • To lead the support and development of eCommerce / online applications
  • To take ownership of supporting the websites


  • Provide efficient and effective 3rd line application support to agreed Service Levels, effectively managing incidents, requests, problems and changes
  • Manage the successful planning, implementation and maintenance of online services as required - to include patching and configuration, whilst ensuring security and continuous improvement
  • Understand the online services provided by IT, how the business and customers use these services, and how they are underpinned by the applications
  • Manage supplier relationships, monitor service levels, providing a point of escalation when required
  • Work with the IT Change team in a technical lead role, providing application subject matter expertise to support solution design, development and implementation


  • Experience of working in an IT support role at 3rd line managing IT incidents, requests, problems and changes in line with industry best practices
  • Experience of supporting eCommerce platforms such as Magento (or similar)
  • Experience working with online technologies such as RedHat Linux (or similar)
  • A good understanding of web technologies - HTML / CSS / PHP
  • Excellent communication and ability to listen
  • Collaborative approach to work with the ability to build effective stakeholder relationships


  • A well-respected family business, based in Harrogate

An attractive salary, bonus and benefits package on offer including pension, holiday allowance, free onsite parking, and free food/drinks throughout the working day.

Please contact Harriet to discuss the opportunity.

Inter-vention is acting as a recruitment agency for this permanent role.