Business Improvement Coordinator - IT & Change

Business Improvement Coordinator - IT & Change

  • Location


  • Sector:

    IT, Business Change

  • Job type:


  • Salary:

    Competitive, plus bonus and benefits

  • Contact:

    Harriet Webster

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Consultant:


Business Improvement Coordinator - IT & Change


  • To drive improvements and change in the business based on strategic and departmental goals
  • To engage the business in developing a continuous improvement culture
  • To empower people to undertake root cause analysis and take action


  • A forward thinking utilities company who are focused on delivering an excellent service and looking after their people


  • Carry out a variety of analysis activities including process mapping, Customer Journey Mapping, Impact Assessments, and Root Cause Analysis
  • Recommend changes and improvements, explain the costs and benefits of your recommendations and then measure the results
  • Bring the different business/customer touchpoints together to identify issues and problems
  • Identify where business readiness activities are required, produce learning guides, briefings, and work with the relevant stakeholders to do so
  • Work closely with the teams to understand operational issues and support them in problem solving
  • Work with IT & Change team to specify business and customer requirements and act as facilitator to deliver small change
  • Support Project Managers in identifying deliverables and change to process


  • Excellent analytical and problem solving skills
  • Ability to prioritise tasks and meet deadlines
  • Ability to work independently and as a team player
  • Excellent communication skills
  • Confidence to engage key stakeholders at all levels
  • Comfortable presenting findings and improvements to different audiences

The role would suit someone who is energetic, inquisitive and focused - it is a great opportunity to work collaboratively and make a difference through review, change and improvement.

Please contact Harriet to discuss.

Inter-vention is acting as a recruitment company for this permanent role.

Business Improvement Coordinator/Business Improvement Analyst/Process Improvement/Lean