W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9jbnrlci12zw50aw9ul2pwzy9qb2itymfubmvylwrlzmf1bhquanbnil1d

Infrastructure Support Analyst - 3rd Line

Infrastructure Support Analyst - 3rd Line

  • Location

    Harrogate, North Yorkshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Andy Bennison

  • Contact email:

    andy@inter-vention.co.uk

  • Job ref:

    JO0000000714_1526575403

  • Published:

    7 months ago

  • Expiry date:

    2018-06-16

  • Start date:

    ASAP

  • Consultant:

    #

Infrastructure Support Analyst / Engineer - 3rd Line - Harrogate

  • Do you have demonstrable Microsoft server support experience?
  • Do you provide 3rd line support for Server / Desktop Infrastructure related issues?
  • Are you passionate about delivering great customer service?


If so, then we may have the role for you...

You will be responsible for:

  • Providing efficient and effective infrastructure support across operational IT infrastructure
  • Timely resolution of infrastructure related incidents and problems
  • To provide 2nd/3rd line technical support (including security) and escalation to vendors as and when required
  • To provide a high quality, professional service to agreed Service Levels and standards
  • To collaborate with all stakeholders including external suppliers, other IT support staff and end users to provide a high quality, secure service to the business
  • To support, maintain and develop the servers, the WAN, the LAN and any other IT infrastructure and its associated software


Upcoming projects are likely to include:

  • Windows 10 rollout
  • Office 365 implementation (Sharepoint, exchange etc.)
  • (Assisting in) Network switch refresh
  • Application replatforming


Ideally you will be:

  • Outgoing and customer service oriented
  • Proactive and capable of working to tight deadlines
  • An excellent communicator with people at all levels within IT and the business
  • Well versed in the microsoft Server estate, and have some exposure to Linux/Unix scripting


For more info, please send your CV - along with a brief cover letter highlighting how your experience matches the requirements above - via the button below.

Please contact Andy Bennison to discuss this role.

Inter-vention is acting as a recruitment agency for this permanent vacancy.