Infrastructure Support Analyst - Harrogate - Permanent

Infrastructure Support Analyst - Harrogate - Permanent

  • Location

    Harrogate, North Yorkshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Andy Bennison

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Start date:


Infrastructure Support Analyst / Engineer - 3rd Line - Harrogate

  • Do you have demonstrable Microsoft server support experience?
  • Do you provide 3rd line support for Server / Desktop Infrastructure related issues?
  • Are you passionate about delivering great customer service?

If so, then we may have the role for you...

You will be responsible for:

  • Providing efficient and effective infrastructure support across operational IT infrastructure
  • Timely resolution of infrastructure related incidents and problems
  • To provide 2nd/3rd line technical support (including security) and escalation to vendors as and when required
  • To provide a high quality, professional service to agreed Service Levels and standards
  • To collaborate with all stakeholders including external suppliers, other IT support staff and end users to provide a high quality, secure service to the business
  • To support, maintain and develop the servers, the WAN, the LAN and any other IT infrastructure and its associated software

Upcoming projects are likely to include:

  • Windows 10 rollout
  • Office 365 implementation (Sharepoint, exchange etc.)
  • (Assisting in) Network switch refresh
  • Application replatforming

Ideally you will be:

  • Outgoing and customer service oriented
  • Proactive and capable of working to tight deadlines
  • An excellent communicator with people at all levels within IT and the business
  • Well versed in the Microsoft Server estate, and have some exposure to Linux/Unix scripting

For more info, please send your CV - along with a brief cover letter highlighting how your experience matches the requirements above - via the button below.

Please contact Andy Bennison to discuss this role.

Inter-vention is acting as a recruitment agency for this permanent vacancy.