IT Support Analyst

IT Support Analyst

  • Location


  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Harriet Webster

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Consultant:


IT Support Analyst


  • To provide quality 1st and 2nd line support to all users
  • To support software and hardware across the site and wider group where required
  • To report into the IT Service Manager


  • A successful, fast paced FTSE 250 company within the retail sector


  • Work with a number of applications and systems, you will be required to analyse and diagnose issues to provide sound resolutions to service requests and incidents
  • Act as the key contact for all requests from a broad range of users for hardware and software support
  • Provide consultation and support; communicates effectively to convey complex technical information
  • Prioritise and appropriately escalate issues to assure timely problem resolution.
  • Carry out fact-finding and analysis of problems; determines most effective problem resolution procedures
  • Coordinate between IT and users to communicate end-user needs and ensure effective solutions are implemented
  • Point of contact for all onsite IT issues and logging and managing such requests from receipt to conclusion in line with service desk processes
  • Hardware includes PC, Handheld Terminals, thermal and Laser Printers, Switches, Routers Wireless Access Points
  • Software includes Microsoft Windows Server and Client, MS Office, MS Dynamics AX 2012, Sage Financials Sophos Enterprise


  • Experience in a similar role - providing technical support across software and hardware
  • Confident working under pressure and in a fast paced environment
  • Technically savvy, with the ability to translate details to different audiences
  • Strong communication skills, with enthusiasm and the willingness to learn
  • Comfortable working independently and as part of a team

Please note

  • There may be out of hours support required as well as travel between sites, so a driving licence is essential

Competitive salary, overtime pay/time in lieu, bonus scheme and benefits on offer.

Based in Shipley, West Yorkshire.

Please contact Harriet to discuss this role.

Inter-vention is acting as a recruitment agency for this permanent opportunity.