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IT Support Analyst

IT Support Analyst

  • Location

    Shipley

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Competitive

  • Contact:

    Harriet Webster

  • Contact email:

    harriet@inter-vention.co.uk

  • Job ref:

    HW-ITSUPPORT

  • Published:

    3 months ago

  • Expiry date:

    2019-07-21

  • Consultant:

    #

IT Support Analyst

Role

  • To provide quality 1st and 2nd line support to all users
  • To support software and hardware across the site and wider group where required
  • To report into the IT Service Manager

Company

  • A successful, fast paced FTSE 250 company within the retail sector

Responsibilities

  • Work with a number of applications and systems, you will be required to analyse and diagnose issues to provide sound resolutions to service requests and incidents
  • Act as the key contact for all requests from a broad range of users for hardware and software support
  • Provide consultation and support; communicates effectively to convey complex technical information
  • Prioritise and appropriately escalate issues to assure timely problem resolution.
  • Carry out fact-finding and analysis of problems; determines most effective problem resolution procedures
  • Coordinate between IT and users to communicate end-user needs and ensure effective solutions are implemented
  • Point of contact for all onsite IT issues and logging and managing such requests from receipt to conclusion in line with service desk processes
  • Hardware includes PC, Handheld Terminals, thermal and Laser Printers, Switches, Routers Wireless Access Points
  • Software includes Microsoft Windows Server and Client, MS Office, MS Dynamics AX 2012, Sage Financials Sophos Enterprise

Skills

  • Experience in a similar role - providing technical support across software and hardware
  • Confident working under pressure and in a fast paced environment
  • Technically savvy, with the ability to translate details to different audiences
  • Strong communication skills, with enthusiasm and the willingness to learn
  • Comfortable working independently and as part of a team

Please note

  • There may be out of hours support required as well as travel between sites, so a driving licence is essential

Competitive salary, overtime pay/time in lieu, bonus scheme and benefits on offer.

Based in Shipley, West Yorkshire.

Please contact Harriet to discuss this role.

Inter-vention is acting as a recruitment agency for this permanent opportunity.