Service Desk Analyst

Service Desk Analyst

  • Location

    Wakefield, West Yorkshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Harriet Webster

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Consultant:


Service Desk Analyst - 1st / 2nd Line Support


  • To provide rapid and effective 1st and 2nd line technical support to all users across the Group
  • A great opportunity to be part of a team and develop your skills - genuine prospects for the right person


  • To provide 1st and 2nd line support for workstations, tablets, mobiles, printers, peripherals and applications
  • Ability to support MS Office applications used within the Company, including Adobe and Antivirus software
  • Provide basic Exchange / Active directory support (i.e. Account creations, password resets, creation of groups etc.)
  • To act as a point of contact for all phone calls and emails regarding IT issues and logging and managing such requests from receipt to conclusion
  • To liaise with third parties where problems cannot be resolved in house and to escalate any unresolved issues
  • Provide LAN/WAN/VPN support and troubleshoot basic network issues such as ADSL broadband issues


  • Experience in a previous role providing IT support
  • Excellent communication skills
  • Ability to prioritise and manage time effectively
  • Act as a team player, with a positive and 'can do' attitude
  • Passion for providing outstanding service


  • A successful, fast paced FTSE 250 company within the retail sector

Please note

  • You must have a valid driving licence, as you will be required to travel to other sites
  • There is an on call requirement where you will be expected to cover an equal amount of evenings, Saturdays and Sundays

Please contact Harriet to discuss.

Inter-vention is acting as a recruitment agency for this perm opportunity.