Service Operations Manager

Service Operations Manager

  • Location

    Sheffield, South Yorkshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Suzanne Clarke

  • Contact email:


  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Consultant:


Service Operations Manager

A fantastic opportunity has arisen for an experienced Service Operations Manager to further shape, develop and manage the IT Service Operations function within a transforming professional services company in Sheffield.


  • Day to day management of main supporting contracts providing operational services
  • Development of a new Target Operating Model which will use a hybrid delivery approach. This will include Saas, hosted data centre, hybrid technical environments, mixed sourcing model and multi-vendor managed services.
  • Propose and implement continuous improvement delivery frameworks and structures
  • Set service strategy
  • Lead and develop service workstreams
  • Designing and implementing short and long-term strategic plans to ensure the IT Service Operations function is aligned to the business strategic priorities and future picture.
  • Building, developing and growing effective relationships across the business leadership teams, key stakeholders and partners.


  • Several years' experience in a senior service role managing insourced and/or outsourced teams
  • Experience running 24/7, £2-10 million contracts
  • Ability to drive Service Transformation
  • Experience in managing complex service offerings including Saas or Iaas/Cloud Infrastructure

You should have energetic approach with confident communication skills, with the ability to establish relationships at all levels.

This is a great opportunity to stamp your mark on Service Delivery / Service Management and help take the company of a transformation journey.

There is an excellent package on offer.

Please contact Suzanne for more information.

Inter-vention is acting as a recruitment agency for this vacancy.