Technical Support Analyst - 1st / 2nd Line

Technical Support Analyst - 1st / 2nd Line

  • Location

    Harrogate, North Yorkshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Harriet Webster

  • Contact email:


  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Technical Support Analyst - 1st / 2nd Line

  • Are you looking to join a close knit team and progress your career?
  • Do you have an understanding of IT and would like to learn more?
  • Would you describe yourself as proactive, communicative and positive?

If so, I would like to hear from you - we are currently looking to appoint a Technical Support Analyst, with a company based in Harrogate.

This role offers the opportunity to upskill and develop - there is support in place to enable you to learn and explore various areas within IT.

It would suit someone looking to progress their career - someone who is driven, enthusiastic and flexible.

As the Technical Support Analyst, your main responsibilities would include:

  • Troubleshoot and provide solutions to a variety of IT support related issues, both verbally and remotely
  • Establish strong working relationships with 3rd parties
  • Provide quality 1st line support for a range of client offices and systems
  • Closely work with your team to ensure a quality service is provided
  • Assist the IT Manager in project work as required
  • Follow ITIL standards

Your skills as the Technical Support Analyst should ideally include:

  • Experience of working in a similar role providing 1st / 2nd line support
  • Knowledge of Active Directory administration
  • General computer skills
  • Experience of working with a variety of Microsoft products such as Windows 7/10, Office 2010, Dynamics 2012 R2, Exchange 2010
  • Familiarity with ITIL standards
  • Outside interest in IT to self-develop
  • Excellent communication skills, both verbal and written
  • Ability to create good working relationships at all levels including colleagues and suppliers
  • Pays attention to detail
  • Use initiative and is forward thinking
  • Demonstrates enthusiasm, drive and flexibility
  • Willing to get stuck in with problem solving

Please contact Harriet to discuss.

Inter-vention is acting as a recruitment agency for this perm vacancy.

Service Desk / 1st Line Support / 2nd Line Support / Technical Support / Helpdesk / IT Support