Application Analyst

Application Support Analyst – 2nd/3rd line Role To provide 2nd / 3rd line support to the Service Desk – you will be exposed to a number of applications and systems in use, helping analyse and document systems, identifying areas for improvement as well as the diagnosis and resolution of system based issues.

Contact Harriet Webster

Application Support Analyst – 2nd/3rd line

Role

  • To provide 2nd / 3rd line support to the Service Desk – you will be exposed to a number of applications and systems in use, helping analyse and document systems, identifying areas for improvement as well as the diagnosis and resolution of system based issues
  • You will also be involved in the deployment and testing of new systems and changes helping to ensure quality, suitability and high levels of performance and security

Company

  • A successful, fast paced FTSE 250 company within the retail sector

Responsibilities

  • Provide tier 2 & 3 level support for various applications across the Group
  • Examine, evaluate and document current systems using standard methods across various businesses, departments and sales channels
  • Identify system requirements / improvement opportunities
  • Document interfaces between new and legacy systems
  • Collaborate with the broader IT team and developers on new systems, changes and issues
  • Help validate change through testing
  • Train users on the new operation of systems and provide support

Skills

  • Demonstrable application/system support experience
  • Hands on experience with analysis, testing and documentation
  • Working knowledge of Enterprise business software applications such as MS Dynamics AX
  • Database knowledge – MS SQL
  • Ability to explain technical details to different audiences
  • Solid problem solving skills, with a logical and proactive approach
  • Comfortable working with different staff within the company and sharing knowledge

The role would suit someone who is confident working in a fast paced environment, with strong organisation skills and the ability to adapt. You will interact with a range of stakeholders, so you must have excellent communication and listening skills.

This role may involve weekend and out of hours working to suit the needs of the business.

A full clean driving licence is essential as travel between group sites is required.

Please contact Harriet to discuss.

Inter-vention is acting as a recruitment agency for this perm opportunity.

Job Details

  • Location: Wakefield
  • Type: Permanent
  • Sector: IT
  • Salary: Attractive, plus bonus and benefits
  • Job Ref: HW-AppsAnalyst
  • Contact: Harriet Webster
  • Contact Email: harriet@inter-vention.co.uk